Returns & Refunds Policy

Shipping Information

Free Shipping: Orders over $120 Australia-wide.

Standard Shipping: $19 flat rate for orders under $120.

Dispatch: Same-day dispatch when products are in stock.

Carrier: Australia Post delivery nationwide.

Order Processing

Quality Check: All products are inspected before shipping.

Authenticity: We are authorised stockists for all brands we sell.

Confirmation: An order confirmation is sent by email when payment is received.

Stock Enquiries: Contact us to check availability before ordering.

✅ 14-Day Change-of-Mind Returns

We accept change-of-mind returns within 14 days of delivery. Products must be unopened, unused and in their original sealed packaging. Faulty or damaged products are covered by the consumer guarantees below.

Damaged or Faulty Products

Reporting: Please let us know as soon as possible, ideally within 24 hours of delivery, and include photos.

Return Shipping: We cover return shipping costs for damaged or faulty items.

Resolution: Replacement or full refund, including the original shipping cost.

Authorisation: Contact us for return authorisation before sending the item back.

Change-of-Mind Returns

Timeframe: Within 14 days of delivery.

Condition: Unopened, unused and in original sealed packaging.

Return Shipping: The customer is responsible for return shipping costs.

Not Eligible: Opened, used or unsealed products cannot be returned for change of mind, for hygiene reasons.

Exchanges

Availability: We accept exchanges within 14 days of delivery.

Condition: Unopened, unused and in original sealed packaging.

Process: Contact us to arrange an exchange. The replacement is shipped once we receive the original item.

Return Shipping: The customer is responsible for return shipping costs for exchanges.

Return Process

Step 1: Contact us within 14 days of delivery for change-of-mind returns and exchanges, or as soon as possible for damaged or faulty items.

Step 2: We’ll provide return authorisation and instructions.

Step 3: Send the product back using tracked shipping for your protection.

Step 4: Once we receive it, we’ll send the replacement, process the exchange or issue your refund.

Refunds

Processing Time: Within 10 business days after we receive the returned item.

Method: Refunded to the original payment method.

Damaged or Faulty Products: Full refund, including the original shipping cost.

Change of Mind: Product price refunded. The original shipping cost is non-refundable.

Cancellations Before Dispatch: Full refund to the original payment method.

Return Methods

By Mail: Lady’s Beauty Care, 2/504 Grand Junction Road, Northfield SA 5085. Please use tracked shipping.

In Store: Return in person at our Northfield clinic during business hours.

Online Course Refunds

Online courses and course bundles are digital content, so the product return process above does not apply to them. They are covered by our Course Terms of Use.

Change of Mind: A refund is available within 7 days of purchase if you have not progressed beyond Lesson 1 and have not attempted a final quiz. This applies to single courses and to the full-series bundle. For the bundle, you must not have progressed beyond Lesson 1 of Course 1.

After 7 Days: No change-of-mind refunds are available.

Access After Refund: If a refund is given, access to the course or bundle is removed.

How to Request: Contact us with your name, the course and your order details.

Consumer Guarantees

Your rights under the Australian Consumer Law are not affected by this policy. Our products and services, including online courses, come with guarantees that cannot be excluded under Australian law. If a product is faulty or a course has a major problem, you’re entitled to a remedy. For more information, visit the ACCC website.