Returns & Refunds Policy
Online Skincare Products | Lady’s Beauty Care Adelaide
🚚 FREE Shipping on orders over $120 Australia-wide
Standard shipping: $19 | Same-day dispatch when in stock
Shipping Information
Free Shipping: Orders over $120 Australia-wide.
Standard Shipping: $19 flat rate for orders under $120.
Dispatch: Same-day dispatch when products are in stock.
Carrier: Australia Post delivery nationwide.
Order Processing
Quality Check: All products inspected before shipping.
Authenticity: We are authorised stockists for all brands we sell.
Confirmation: Order confirmation sent via email upon payment.
Stock Enquiries: Contact us to check availability before ordering.
Returns Policy
Damaged or Defective Products
Timeframe: Report within 24 hours of delivery with photos.
Return Shipping: We cover return shipping costs for damaged or defective items.
Resolution: Full replacement or refund including original shipping cost.
Authorisation: Contact us for return authorisation before shipping back.
Change of Mind Returns
Timeframe: Within 14 days of delivery.
Condition: Product must be unopened, unused, and in original sealed packaging.
Return Shipping: Customer is responsible for return shipping costs.
Not Eligible: Opened, used, or unsealed products cannot be returned for hygiene reasons.
Exchanges
Availability: We accept exchanges within 14 days of delivery.
Condition: Product must be unopened, unused, and in original sealed packaging.
Process: Contact us to arrange an exchange. Replacement shipped once we receive the original item.
Return Shipping: Customer is responsible for return shipping costs for exchanges.
Return Process
Step 1: Contact us within 14 days of delivery (or 24 hours for damaged items).
Step 2: We will provide return authorisation and instructions.
Step 3: Ship product back using tracked shipping for your protection.
Step 4: Replacement sent, exchange processed, or refund issued upon receipt.
Refunds
Processing Time: Within 10 business days after we receive the returned item.
Method: Refunded to original payment method.
Damaged Products: Full refund including original shipping cost.
Change of Mind: Product price refunded. Original shipping cost is non-refundable.
Pre-Shipment Cancellations: Full refund to original payment method.
Return Methods
By Mail: Ship to Lady’s Beauty Care, 2/504 Grand Junction Road, Northfield SA 5085. Use tracked shipping.
In Store: Return in person at our Northfield clinic during business hours.
Consumer Guarantees
Your rights under Australian Consumer Law are not affected by this policy. Products come with guarantees that cannot be excluded under Australian law. For more information, visit the ACCC website.
Need Help With an Order?
Our customer service team is here to assist
📍 2/504 Grand Junction Road, Northfield SA 5085
Frequently Asked Questions
What is the shipping cost?
Free shipping on orders over $120 Australia-wide. Orders under $120 have a $19 flat-rate shipping fee.
How long does delivery take?
Same-day dispatch when in stock. Delivery via Australia Post, typically 2-5 business days depending on location.
Can I return a product if I change my mind?
Yes. We accept change of mind returns within 14 days of delivery, provided the product is unopened, unused, and in original sealed packaging. Customer pays return shipping.
Can I return opened products?
No. Opened, used, or unsealed skincare products are not eligible for return due to hygiene reasons.
What if my product arrives damaged?
Contact us within 24 hours with photos. We cover return shipping and will send a replacement or full refund including shipping costs.
Can I exchange a product?
Yes. We accept exchanges within 14 days of delivery for unopened, unused products in original sealed packaging. Contact us to arrange.
How long do refunds take?
Refunds are processed within 10 business days after we receive the returned item, to your original payment method.
Can I return in store?
Yes. You can return products in person at our Northfield clinic, 2/504 Grand Junction Road, during business hours.