Lady's Beauty Care: Online Order and Shipping Information
General:
- Lady’s Beauty Care aims to provide a positive shopping experience for customers purchasing gift cards and skincare products via ladysbeautycare.com.au and associated online platforms.
- Payment options, provided by reputable financial institutions, are available at checkout and are subject to change without notice.
Order Processing and Shipping:
- All skincare products undergo pre-shipment inspection for damage.
- Product information is sourced directly from brand suppliers.
- Stock availability is subject to change. Customers are advised to contact us with stock enquiries.
- Orders are shipped upon confirmation of payment, including product and shipping costs.
- Shipping fees are $15 for orders under $120 and free for orders over $120.
- We aim to ship orders on the same day. In cases of stock shortages or delays, customers will be contacted to discuss solutions.
- Delivery times are based on Australia Post standards and delivery schedules. Backordered items may require additional processing time.
- Customers are required to inspect packages upon receipt and provide photographic evidence of any damage.
Returns:
- Returns require prior authorisation.
- Returns are accepted for damaged or defective items only.
- Damage claims must be submitted within one day of receipt.
- Opened or used products are not eligible for return.
- Customers are responsible for return shipping costs.
- We will attempt to replace damaged items; if replacement is not possible, a refund for the product price (excluding shipping) will be issued.
- Returns for incorrect orders or changes of mind are accepted, with return shipping at the customer’s expense.
Refunds:
- Refunds for cancelled orders prior to shipment will be issued minus any applicable processing fees.
- Refunds for shipped orders require the return of unopened and undamaged products. Return shipping costs will be deducted from the refund.
- For customer service or handling of product enquiries, please contact us at info@ladysbeautycare.com.au or through the contact us form on our website. Contact Us Lady's Beauty Care